Shipping: All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the courier service and a adult signature is required.
Goods that are in stock are dispatched within one or two working days. If for any reason we are out of stock, we would expect to get your goods to you in about 14 to 21 days.
If your are not in when your parcel arrives the courier service will keep your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges apply to send the goods back out to you.
Please note: Postage and packaging is non refundable.
To return a defective product, you must return the product within 7 days of purchase and we will gladly exchange the defective product. You should then return the goods, with all packaging, (please use a recorded delivery service as we cannot be held responsible for any loss of your parcel on the way back to us) to our studio at
D&E Productions 850 Ives Dairy Rd. T-57 #106 North Miami Beach, FL 33179
For items that are not broken and wish to be returned the following policy applies:
1. The goods must be unused. 2. The goods must be in their original condition & packaging. 3. Goods that are not heat sealed in the box are non refundable and non exchangeable. 4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. 5. The goods must be received back within 7 days from the day you received your order.
6. Dvds are non refundable, we will only exchange the DVD with same title or issue a credit towards another purchase.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you and not issue a credit.
